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Identity verification

Guide to identity verification checks

Do I need to verify my identity?

Everyone needs to verify their identity before trading on their simulated funded account.

We use ComplyCube or Veriff to verify your identity. If the automated verification fails or raises any flags, we’ll review your case manually, request additional documents if needed, and may ask you to join a video call.

To verify your identity, you’ll need a government-issued photo ID document.

Identity verification is typically processed within 2 business days.

🚨 Using someone else's identity document or submitting invalid/fraudulent documents will result in immediate account termination.

ID verification

We require an official government-issued identity document. The following are accepted:

Accepted government-issued documents

National Identity Card

Passport

Driver’s License (full/provisional)

Voter card

PAN card

Resident permits

Central or state government ID

Document requirements

Your document must clearly show the following information:

  • Full name

  • Date of birth

  • Nationality

  • A clear image of your face

  • Document number

  • Document issue and expiry date

Any document you provide must be in good condition and unaltered. If your document has been altered in any way, it will be rejected.

Address verification

You may also need to verify your address with a bank statement, utility bill, or letter from a government authority.

Accepted documents

Bank statement

Utility bill

Credit card statement

Letter from a government authority

When do I need to verify my identity?

You can verify your identity at any time, as long as you have an active challenge. You must be verified before you can request a payout from an Instant account.

FAQ

If your verification fails for technical reasons (poor image quality, glare, or expired document), you may retry with a valid document.

If your verification is rejected (due to identity mismatch, a fraudulent document, or a prohibited jurisdiction), you will not be able to retry. We are not required to provide a reason for rejection.

If you have passed a challenge but cannot complete identity verification, we will refund the cost of the challenge that was not funded.

Only if the failure was for technical reasons (e.g. poor image quality or an expired document). If your verification is rejected, you cannot retry, and we are not required to explain the reason.

We do not ask every trader for proof of residence. However, if necessary, we may request proof of residence to confirm your place of residence.

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