Paying for your challenge

How do I pay for my challenge?

You can purchase a PipFarm challenge directly from our website. At checkout, you'll be presented with the available payment methods for your region.

Challenges are available in USD, EUR, and GBP. When you pay in EUR or GBP, your simulated trading account is denominated in the currency you paid in.

Payment methods

The following payment methods are available to all customers worldwide:

Local payment methods

The following local payment methods are available in specific regions:

Promo codes

You can enter a promo code at checkout. Our standard code is WELCOME30, which gives 30% off.

Promo codes are applied to the challenge fee only. They do not reduce Add-On prices, which are always calculated from the original base challenge price.

Gift vouchers

A gift voucher is PipFarm credit you can spend at checkout on a new challenge. Vouchers are awarded when you reach a new rank in the Experience Program, and you can also convert part of your available rewards into a voucher instead of waiting for a payout. Cashback from Introduce a Friend is issued as a voucher too.

A voucher applies to the whole order, including Add-Ons, which is the difference between a voucher and a promo code. Each code is single-use, and the amount left to pay after the voucher has been applied must be at least $1. Vouchers expire three months after they are issued, whichever way you received them.

Vouchers are always issued in US dollars.

Buying more than one account

You can buy more than one account at a time using the quantity selector at checkout. The first account is charged at the normal price and every account after it is discounted, with the discount increasing for each one you add. The maximum number you can buy in a bundle depends on the account type.

Every account in a bundle is identical. You choose one account and one set of Add-Ons, and you receive the same again for each account in the bundle. You cannot mix account sizes, modes or Add-Ons within a bundle.

The bundle discount applies on top of everything else. A discount code comes off the price first, and the bundle discount is then applied to what remains. Not every discount code can be combined with a bundle. If you apply one that cannot, the quantity selector is removed from checkout and you can buy a single account only. Add-Ons are discounted in the same way. XP can be used at checkout as on any other order. If you spend XP on the order, it earns no XP at all. If you do not, you earn 1 XP for each account in the bundle.

Add-Ons

Add-Ons are optional upgrades you select at checkout to change specific rules on your account. Buy three or more qualifying Add-Ons and you get 20% off those Add-Ons, which is separate from the bundle discount above. See How Add-Ons Work at PipFarm for the full list, how they are priced and which Add-Ons do not qualify.

Refunds & returns

All accounts include a non-refundable $10 Account Issuance Fee, which is deducted from any refund amount.

• Challenge accounts (including Pay with Profits challenges) — refund requests are accepted within the 24-hour grace period from the time of purchase. After 24 hours, all sales are final.

• Instant accounts — are not eligible for refunds once issued. Instant accounts are delivered and activated immediately, so no grace period applies.

• Bundles — where a refund applies, the cheapest account in the bundle is refunded.

Exchanges

If you would rather switch to a different account than have your money back, you can exchange your purchase within 24 hours, provided no trades have been placed on it. The new account must be of equal or greater value and you pay the difference. The Account Issuance Fee is not deducted. Exchanges are available on all account types, including Instant accounts.

Switching to an account of lower value is treated as a refund rather than an exchange, so it follows the rules above.

Price corrections

If you were charged the wrong amount because of something on our side, such as a discount code that failed to apply, that is a price correction rather than a refund. We return the full difference between what you were charged and what you should have paid. Price corrections apply to all account types, including Instant accounts. There is no time limit, and the Account Issuance Fee is not deducted.

The Challenge Fee Refund Add-On works differently. It credits your challenge fee as profit on your Simulated Funded Account once you pass, rather than returning it to your payment method.

FAQ

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